Terms of service

These Terms and Conditions (the "Terms") govern your access to and use of sheforma.com (the "Site") and any purchase you make from it (together, the "Services"). The Site is operated by LCWY LLC, Reg. No. 6305124, a Delaware limited liability company with its registered address at 8 The Green STE A, Dover, DE 19901, USA ("Sheforma", "we", "us", "our").

By accessing the Site or placing an order, you agree to these Terms. If you do not agree, do not use the Services.

SECTION 15 CONTAINS A BINDING INDIVIDUAL ARBITRATION AGREEMENT, A CLASS ACTION WAIVER AND A JURY TRIAL WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ IT CAREFULLY. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 15.7.

1. Eligibility

You must be at least 18 years old and able to enter into a binding contract to purchase from us. By ordering, you confirm that you are. The Services are not directed to children, and we do not knowingly sell to them.

2. Changes to These Terms

We may update these Terms from time to time for operational, legal or regulatory reasons. The version in force at the time you place an order is the one that governs that order. We will post any revised Terms on the Site and update the "Last updated" date. Your continued use of the Services after a change means you accept it.

3. Orders and Formation of the Contract

All orders are an offer to buy, subject to acceptance by us and to availability. The contract is formed when we send you a shipping confirmation, not when you receive an order confirmation or when your payment is authorized.

We may refuse or cancel any order, in whole or in part, at our discretion, including where we suspect fraud, where an order appears to be placed for resale, where quantities are abnormal, where we cannot fulfill the address, or where a pricing or description error has occurred. If we cancel an order you have already paid for, we refund you in full.

You may not purchase our products for commercial resale.

4. Pricing, Errors and Payment

All prices are shown and charged in U.S. dollars (USD) — or in pounds sterling (GBP) for orders in the United Kingdom and in euros (EUR) for orders in Italy — and exclude sales tax, which is calculated and added at checkout where applicable.

Despite our efforts, products may occasionally be listed with an incorrect price, description, image, measurement, or availability. We reserve the right to correct such errors and to cancel and refund any order placed at an incorrect price, even after the order has been confirmed.

We accept major credit and debit cards and PayPal. By submitting payment details you confirm that you are authorized to use the payment method. Payments are processed by our payment providers; we do not store your full card details.

5. Coupons and Promotions

Promotional codes have no cash value, are non-transferable, are limited to one use per customer, expire 30 days from issue unless stated otherwise, and cannot be combined with other offers unless we say so. We may modify or withdraw a promotion at any time, and may cancel orders where a code has been obtained or used improperly.

6. Shipping

Shipping, delivery estimates, duties and risk of loss are governed by our Shipping Policy, which forms part of these Terms.

7. Returns, Refunds and the 99-Day Guarantee

Returns, refunds, the 99-day money-back guarantee and the free size exchange are governed by our Refund Policy, which forms part of these Terms.

8. Product Information and Health Disclaimer

Our products are apparel. They are not medical devices. Nothing we publish on the Site, in our emails, or in our advertising is medical advice, and our products are not intended to diagnose, treat, cure or prevent any disease or medical condition, including any back, neck, shoulder or posture condition.

Individual experiences vary. Customer reviews, testimonials and before-and-after content reflect the experience of the individual concerned and are not a promise of any particular result. If you have a medical condition, are pregnant, are recovering from surgery, or have any concern about wearing our products, consult a qualified healthcare professional first.

Product colors may vary slightly from the images shown on your screen due to display settings.

9. Your Account

You may check out as a guest or use a customer account. Our accounts are passwordless: access is granted through a one-time code sent to your email address. You are responsible for keeping access to that email address secure, and for all activity that occurs through your account. Tell us immediately at info@sheforma.com if you believe your account has been accessed without your authorization.

10. Payment Disputes and Chargebacks

If something is wrong with your order, contact us first. Our Refund Policy is deliberately generous and we can resolve most issues within a day.

Where a chargeback or payment dispute is opened without first contacting us, or is opened in respect of an order that has already been refunded or replaced, we may suspend your account, refuse future orders, and recover from you the amounts and fees we incur, to the extent permitted by law.

11. Intellectual Property

The Site and everything on it, including text, copy, photography, video, illustrations, product designs, logos, and the Sheforma name and marks, is owned by us or our licensors and is protected by copyright, trademark and other laws. You may not copy, reproduce, republish, scrape, sell, or create derivative works from any of it without our prior written permission. You may use the Site for your own personal, non-commercial purposes only.

12. Your Content and Reviews

If you submit a review, photograph, video, comment, or any other content to us or through the Services, or tag us or use our hashtags on social media, you grant us a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, fully sublicensable and transferable license to use, reproduce, modify, adapt, edit, translate, publish, distribute and display that content, in whole or in part, in any medium now known or later developed, including in our advertising, marketing, social media, and on the Site, without any further notice, approval, credit or compensation to you.

You confirm that the content is yours to give, that it does not infringe anyone else's rights, that any person who appears in it has consented to this use, and that it is truthful and reflects your genuine experience. We may remove any content at any time for any reason.

Content you post in public areas of the Services is public. We cannot control who sees it or what they do with it.

13. Acceptable Use

You agree not to use the Services to break any law, to infringe anyone's rights, to post false, defamatory, obscene, harassing or misleading content, to introduce malware, to scrape or harvest data, to interfere with the operation or security of the Site, or to attempt unauthorized access to any part of it.

14. Disclaimers and Limitation of Liability

THE SERVICES AND THE PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES OR THE PRODUCTS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR ANY PRODUCT WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE ORDER GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain exclusions or limitations, so parts of the above may not apply to you. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by our negligence.

15. Dispute Resolution; Binding Individual Arbitration; Class Action Waiver; Jury Trial Waiver

Please read this Section carefully. It affects how disputes between you and us are resolved.

15.1 Informal resolution first. Before starting an arbitration or any other proceeding, you agree to contact us at info@sheforma.com with a written description of your claim and the relief you seek, and to give us 30 days to resolve it informally. We will do the same before bringing any claim against you. Most disputes are resolved at this stage.

15.2 Agreement to arbitrate. If we cannot resolve it informally, you and we agree that any dispute, claim or controversy arising out of or relating to these Terms, the Services, any product, or our advertising, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, will be resolved exclusively by final and binding individual arbitration, and not in court, except as set out in Section 15.5.

15.3 Arbitration rules and costs. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. The arbitration will be conducted by a single arbitrator. Where your claim is for $10,000 or less, you may choose whether the arbitration is conducted solely on documents, by telephone or video, or in person; if in person, it will take place in the county where you live or at another mutually agreed location. For claims of $10,000 or less, we will pay the AAA filing, administration and arbitrator fees, unless the arbitrator finds your claim to be frivolous. The arbitrator may award the same individual relief that a court could, including statutory damages and attorneys' fees where a statute provides for them.

15.4 Class action and jury trial waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING. YOU AND WE WAIVE ANY RIGHT TO A TRIAL BY JURY. If this Section 15.4 is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in a court of competent jurisdiction, while all other claims proceed in arbitration.

15.5 Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive or equitable relief in court to protect intellectual property rights or to stop unauthorized access to or misuse of the Services.

15.6 Federal Arbitration Act. This Section 15 is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., and evidences a transaction involving interstate commerce.

15.7 Your right to opt out. You may opt out of this arbitration agreement. To do so, send an email to info@sheforma.com with the subject line "Arbitration Opt-Out", stating your full name, the email address used on your order, your order number, and a clear statement that you wish to opt out of arbitration. We must receive it within 30 days of your first order after these Terms take effect. Opting out has no effect on your order, your guarantee, or any other part of your relationship with us, and we will not treat you differently for it. If you opt out, disputes are resolved in the courts identified in Section 17.

15.8 Survival. This Section 15 survives the termination of these Terms and your relationship with us.

16. Time Limit for Claims

To the fullest extent permitted by law, any claim arising out of or relating to the Services or any product must be brought within one (1) year after the claim arose. Any claim brought after that period is permanently barred.

17. Governing Law and Venue

These Terms and any dispute arising from them are governed by the laws of the State of Delaware, without regard to its conflict of law rules, and by applicable U.S. federal law. Where a dispute is not subject to arbitration under Section 15, you and we submit to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware.

We make no representation that the Services are appropriate or available outside the United States. We currently sell and ship to the United States, the United Kingdom and Italy, and you are responsible for compliance with local law if you access the Site from elsewhere.

18. SMS and MMS Mobile Message Marketing Program

This Section applies only if you provide us with your mobile number and opt in to receive text messages from us. It does not apply to transactional messages about an order you have placed.

18.1 Opt in. By providing your mobile number and opting in, you agree to receive recurring automated marketing text messages from Sheforma at that number, including messages sent by an automatic telephone dialing system. Consent is not a condition of any purchase. Message and data rates may apply.

18.2 Program description and frequency. Messages relate to our products, offers, promotions, restocks and order-related updates. Message frequency varies and depends on how you interact with us.

18.3 Opt out. You can opt out at any time by replying STOP to any message from us. You will receive a single confirmation and then no further marketing messages. Replying STOP is the only guaranteed way to opt out; a request made by any other channel may not be processed automatically. You may also email info@sheforma.com and we will remove you manually.

18.4 Help. Reply HELP to any message, or email info@sheforma.com.

18.5 Carriers and delivery. You need a two-way messaging capable device on a participating carrier. Not all carriers are supported. Message delivery depends on your carrier's transmission and is outside our control. Carriers are not liable for delayed or undelivered messages. If your device does not support MMS, we may send an SMS instead.

18.6 Your number. You confirm that you are the subscriber to, or the customary user of, the number you provide, and that you are authorized to opt it in. You agree to notify us before you give up, change or transfer that number, and to indemnify us against claims brought by any subsequent holder of a number you failed to tell us about, including claims under the Telephone Consumer Protection Act.

18.7 Age. You must be at least 18 to opt in to the messaging program.

18.8 Disputes. Section 15 of these Terms, including individual arbitration, the class action waiver, the jury trial waiver and the 30-day opt-out, applies to any dispute relating to the messaging program.

18.9 Messaging terms and privacy. In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/xtzsa5-gt/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/xtzsa5-gt/privacy_policy).

19. Third-Party Sites and Services

The Site may link to, or rely on, sites and services operated by others, including our payment processors, our reviews platform and our messaging and email providers. We do not control them and are not responsible for their content, policies or practices. Their terms and privacy notices govern your use of them.

20. Privacy

Our Privacy Policy explains how we collect, use and disclose your personal information, and forms part of these Terms.

21. Indemnification

You agree to indemnify and hold harmless LCWY LLC and its officers, members, employees and agents from any claim, demand, loss, liability, cost or expense, including reasonable attorneys' fees, arising out of your breach of these Terms, your misuse of the Services, your content, or your violation of any law or third-party right.

22. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, extreme weather, war, terrorism, civil unrest, epidemics, strikes, carrier or supplier failures, customs actions, government measures, power failures, and failures of the internet or telecommunications networks.

23. Suspension and Termination

We may suspend or terminate your access to the Services, close your account, and refuse future orders, at any time and without notice, where you breach these Terms or where we reasonably suspect fraud, abuse of our guarantee, or conduct that harms us or other customers. Sections that by their nature should survive termination will survive, including Sections 11, 12, 14, 15, 16, 17 and 21.

24. Severability, Waiver, Assignment and Entire Agreement

If any provision of these Terms is found unenforceable, it will be limited or removed to the minimum extent necessary and the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them, including in connection with a merger, acquisition or sale of assets. These Terms, together with our Shipping Policy, Refund Policy and Privacy Policy, are the entire agreement between you and us regarding the Services and supersede any prior understanding.

25. Contact

LCWY LLC, Reg. No. 6305124 (DE), 8 The Green STE A, Dover, DE 19901, USA — info@sheforma.com

Last updated: July 26th, 2026