Refund policy

This Refund Policy is part of our Terms of Service and applies to every order placed on sheforma.com.

99-Day Money-Back Guarantee

You have 99 days from the day your order is delivered to decide. Wear it, wash it, live in it. If it is not the one, we refund you in full. There are no restocking fees. Items do not need to be unworn, unwashed, or have their tags attached: this guarantee exists precisely so you can test the product properly.

The guarantee refund is available once per customer. It covers the first order on which it is claimed. This limit exists to keep the guarantee sustainable and does not affect your rights in respect of damaged, defective, or incorrectly shipped items, which are handled separately below and are not counted against this limit.

How to Start a Return

Returns must be authorized before you ship anything back. Email info@sheforma.com with your order number and let us know what happened. We will reply with a return authorization and the return address.

Once your return is authorized, you have 14 days to ship the items back. Returns sent without prior authorization, or shipped after the 14-day window, may be refused or refunded at our discretion.

Who Pays Return Shipping

For guarantee returns and change-of-mind returns, you pay the cost of shipping the items back to us. We recommend a trackable service: until the parcel reaches us, it remains your responsibility.

For items that arrive damaged, defective, or that are not what you ordered, we cover the return shipping. Contact us before sending anything back and we will arrange it.

Refund Amount

We refund the price you paid for the returned items, including any sales tax charged on them. Since shipping is free on all orders, there is no shipping charge to deduct.

Refunds are issued to the original payment method within 10 business days of us receiving your return. Depending on your bank or PayPal, it can take a few additional days to appear on your statement.

Returning Part of a Multi-Item Offer

Some of our offers price items as a set, for example "Buy 2, Get 2 Free". If you return only part of such a set and keep the rest, the items you keep are re-priced at their individual, non-promotional price, and your refund is the amount you paid less the re-priced value of what you kept. If the re-priced value of the items you keep is equal to or greater than what you paid, no refund is due.

If you return the entire set, you are refunded everything you paid for it. If this calculation is ever unclear to you, email us before you return and we will tell you the exact refund amount in advance.

Free Size Exchange

If the size is wrong, you get one free size exchange per customer. Contact us within 30 days of delivery at info@sheforma.com with your order number and the size you need.

Before we ship the replacement we will ask you for a short Fit Report: four questions about how the bra fit you. We build the replacement from your answers, so we cannot ship without them. It takes about two minutes.

Once we have your Fit Report, your replacement ships within 48 hours and we cover the shipping in both directions, including the return of the original item. The original item must be sent back within 14 days of receiving the replacement, otherwise we may charge the price of the replacement to your original payment method.

Exchanges cover one size up or one size down from the size you ordered, in the same style. If you need to move further than that, the 99-Day Money-Back Guarantee applies instead.

The size exchange is subject to availability of the requested size. If the size you need is unavailable, we will offer you a refund instead.

Damaged, defective or incorrectly shipped items are replaced without a Fit Report and without any of the limits above.

Damaged, Defective, or Missing Orders

If your order arrives damaged or defective, or never arrives at all, contact us at info@sheforma.com with your order number and, where relevant, photos. We will resolve it with a replacement or a full refund. These cases are not counted against the once-per-customer guarantee limit and you do not pay return shipping.

Cancellations

You can cancel an order at no cost before it is handed to the carrier. Email us as soon as possible with your order number. Once shipped, the order falls under this Refund Policy.

Fair Use

These terms are deliberately generous. We reserve the right to refuse a refund or exchange, to limit or refuse future orders, and to close an account, where we identify abuse, including repeated guarantee claims across different orders, accounts or addresses, returns of items not purchased from us, or claims we reasonably believe to be fraudulent.

If you have a problem with an order, contact us before opening a payment dispute or chargeback with your bank or PayPal. We can almost always resolve it faster than they can.

Contact

LCWY LLC, Reg. No. 6305124 (DE), 8 The Green STE A, Dover, DE 19901, USA — info@sheforma.com

Last updated: August 31st, 2026